The Trust House

Trust – that golden word, the promised land for the Dentist/patient relationship. You crave it, it sometimes even keeps you awake at night thinking about how to build and nurture it. I like to think of the patient value system of trust very much like being a house – and what do we need to build the trust house? You …

Rejection…

I had an experience recently, regarding a Practice with which C&E work, who were tentatively looking at the option of changing a supplier. We went through a bit of a process with this company, who kindly came to visit the Practice in question etc. Ultimately, the Practice chose to remain with the current supplier and we gave some email feedback …

Sheepies in your team

Recently I sheared some sheep with my Dad, we did about 35 throughout the course of a morning and were pleased to get the job done. I often help my Dad on the family farm and find it invigorating, refreshing and good fun – but all that’s a story for another day. What I wanted to talk about was how …

“Give The Other Person A Fine Reputation To Live Up To!”

The great, magnificent and jolly clever fellow, Mr. Dale Carnegie (R.I.P) said these immortal words in his stupendous book, ‘how to win friends and influence people,’ ‘Give the other person a fine reputation to live up to!’ I love all of Dale Carnegie’s books and read them on a regular basis – I would advise you to do the same… …

It’s not my job mate…

Infuriating isn’t it?! That flippant reply from an employee of any company – “It’s not my job mate!” Or words to that effect… it has driven me bonkers throughout various parts of my career so far – and I have no doubt I will come across it again! I was recently staying in a lovely hotel near Oswestry as I …

Team Bonuses – get it right!

Don’t we all just love a bonus?! Quite right too, we deserve it don’t we? All that hard work, day in day out whilst looking presentable, turning up on time, being nice to customers etc – well actually, no. Let me state from the outset, that I am a big fan of awarding bonuses to Practice teams – it gives …

Hygienists – Self Employed? I fear not…

Hygienists and self employment seem to go hand in hand within this industry, which is an area of intense interest for me. I know this will be a thorny issue for a lot of people, but it’s one that certainly should be discussed, within private dentistry in particular. Now before you all jump up and down with unmitigated rage… these …

Chasing The Money – The Pitfalls!

I’ve been off work for the past week or so and it has been jolly nice I have to say, being away from the office for a few days is always a bonus! It has also given me some time to ween some lambs and drench the ewes on the farm… but you’ll have to Google the meanings there I’m …

Making Your Practice Greener

I thought I would write this blog in the face of Donald Dump’s… sorry I mean ‘Trump’s’decision to pull the mighty US of A out of the Paris Environmental Agreement in recent weeks. There are various benefits to making your Practice greener and more environmentally friendly by reducing your carbon footprint. Firstly, you will make the planet that little bit greener, …